FAQ

YOUR LPR ACCOUNT	What is the meaning of LPR ? LPR means Lofty Purple Ray.. How do I sign up to begin shopping on LPR? To create an account on Lofty Purple Ray, click here. I've created an account on LPR already, how do I sign in? To sign into your LPR account, click here and enter your email address,Username and password. What if I forget/lose the password to my LPR account? If you've forget or lose your LPR password, click here and submit your email address. We'll send you a link to change your password. What can I do once I sign into my LPR account? After you create your LPR account and sign in, we make it easy to control your shopping experience on LPR by visiting the following sections: My Profile: You can update your name, contact details (phone/address), and subscribe to the LPR newsletter. My Orders: You can view past and existing orders and take actions including tracking an order, messaging the seller, and more. My Favourites: You can view items you've saved to view later.
SHOPPING ON LPR	What is the best way to shop on LPR? For general tips on shopping on LPR, visit our How to Shop page. How do I save items to view later? If you're shopping on LPR and find an item you would like to save for viewing later, simply log-in and click the heart (?) on the product page to save the item to your Wishlist. When you come back to LPR later, simply visit My Favourites to view the items you saved. Does it matter if I pay online at checkout or pay on delivery? We strive to make shopping online as easy and convenient as possible and one way we do this is by giving you the choice of how to pay for your order. There are some differences however: Paying Online at Checkout: When you pay online at checkout, LPR holds your payment (temporarily) for the payment process Paying on Delivery: You can choose to Pay on Delivery (POD) in Lagos, Abuja FCT, Rivers and many other States across Nigeria. You simply pay the courier with cash or with your ATM/Debit card when your order is delivered.
PAYING ON LPR	How do I pay for a loftypurpleray.com purchase? For your convenience, LPR offer multiple payment methods. Whatever your choice, you can rest assured that LPR is working to keep your transaction safe. You can help by paying online at checkout so LPR can hold your payment temporarily and more easily refund you if things go wrong. At checkout, you can select: Pay Online At Checkout - Enjoy 100% ATM/Debit Card Internet Banking Bank Deposit Pay On Delivery Cash Payment (Note that couriers may have limits on the maximum amount of cash they can collect.) Point of Service (POS) with Visa/Mastercard
ORDERS ON LPR	How do I check the current status of my orders? Sign in to your LPR account and visit the Track section. From there, you can view information on all your orders. What are the different order statuses and what do they mean? NEW: Your order has been received and is being processed. SHIPPED: Your order has been marked as shipped and is on its way to you. DELIVERED: The merchant has marked your order as delivered awaiting your confirmation. (After 3 days, this status may automatically update to "Delivery Confirmed" unless you state otherwise.) DELIVERY CONFIRMED: Your order has been delivered. DELIVERY DISPUTE: You have requested cancellation of an order that has been shipped. CANCELLED: The order has been cancelled. My order has shipped. How can I track it? You can track your order by visiting Track My Order and entering your order number (F############). How do I cancel an order? You can request to cancel your order online by 1) signing into your account, 2) visiting My Orders, and 3) clicking the button to cancel your order. While you may instantly cancel orders not yet shipped, please note that shipped orders may get to you before your cancellation request is processed. You nevertheless have the option of rejecting or accepting the order on delivery. How can I view and print my invoice for an order? Sign in to your account. Click on My Orders. Click on the order number you need an invoice for. Click on "Print Order" to print out the invoice for your order.
DELIVERY	What is the estimated delivery time? When can I expect my order to arrive? Your order should arrive within 1-10 days of order processing. You can track your order by visiting Track My Order and entering your order number (F############). What should I do after my order is delivered? After your order is delivered, make sure your items are as described and are not defective. If you notice any significant issues please email enquiry@loftypurpleray.com You should also rate and review our product -- by doing so you can help other buyers make good buying decisions.
CANCELLATIONS & RETURNS	How do I cancel an order on loftypurpleray.com? You can request to cancel your order online by 1) signing into your account, 2) visiting My Orders, and 3) clicking the button to cancel your order. While you may instantly cancel orders not yet shipped